Terms & Conditions
Use of the Website
Definitions
Trademarks
External Links
By accessing the website, you warrant and represent that you are legally entitled to do so and to make use of information made available via the website, call centre, or any other means of communication.
Jewellery: Predesigned or customized jewellery set with gold and lab-grown diamonds, available for sale on our website. Sold on an “as is” basis.
Mounts: Designs that hold a diamond(s) in place, with or without diamonds. Members can select mounts and diamonds separately to create custom jewellery.
Loose Diamonds: Individual diamonds available for purchase without mounts.
​The trademarks, names, logos, and service marks displayed on this website are the property of the website owner. No right or license is granted to use any trademark without prior written permission.
External links may be provided for your convenience but are beyond the website owner’s control. Use of any external content is at your own risk.
Warranties
The website owner makes no warranties, representations, or guarantees (whether express, implied, or residual) regarding the website and its contents.
Prices and Pricing Policy
Prices are based on current precious metal and gemstone prices and are subject to change without notice.
The price applicable is the one at the time of purchase or advance payment.
Final pricing may vary slightly from initial estimates based on actual finished products; differences will be collected or refunded.
Prices listed are subject to change based on market fluctuations.
Product Information
This website provides access to trading, pricing, news, and other information related to diamonds and jewellery.
Some services are exclusive to members purchasing for personal use.
Product images may differ slightly due to screen defaults and photography techniques. The Company shall not be liable for any variation.
Disclaimer of Liability
The website owner disclaims liability for any loss, damage, injury, or expense suffered as a result of accessing or using the website or relying on its information.
Payment Authorization
We are not liable for losses arising from payment failures due to card authorization issues, such as exceeding preset limits.
Conflict of Terms
If conflicts arise between these Terms & Conditions and other policies, the specific policy related to the particular service or section will apply.
Severability
If any provision is deemed unenforceable, the remainder of the terms will remain valid and enforceable.
Free Gift Policy
Free gifts are treated as discounts.
In case of partial returns or cancellations, the discount value of the free gift will be adjusted against the refund.
Offer Terms and Conditions
Special offers are valid only on selected jewellery designs.
soulora.shop reserves the right to modify, add, or delete offers and their terms at any time without prior notice.
All disputes related to offers are subject to Gujarat jurisdiction.
Applicable Law and Jurisdiction
The use of this website is governed by the laws of the State of Gujarat, India.
Courts located in Gujarat, India, will have exclusive jurisdiction for any disputes.
Note:
As per Government of India guidelines, a Permanent Account Number (PAN) is mandatory for purchases above ₹2 lakh in a day.